Privacy Policy

1. Introduction

Thaicelfix Co., Ltd. ("we", "us", or "our") recognizes the importance of protecting your personal data when you use our services, purchase supplements, select laboratory diagnostics packages (Lab Tests), or enroll in medical education masterclasses (Courses) through the Celfix website. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA).

2. Personal Data We Collect

We collect personal data that you provide to us when creating an account, placing an order, uploading payment records, or contacting us:

• Identity & Contact Information: First name, last name, email address, telephone number, and physical shipping address.
• Payment Records: Copy of bank transfer slips (Pay-in Slips) which may include banking details, date, time, and transaction amount.
• Health and Clinical Diagnostics (Sensitive Data): Individual test selection and clinical lab reports generated during service. We store this data with advanced security controls and limit access solely to authorized clinical practitioners.

3. Purpose of Processing

We process your personal data for the following essential business purposes:

• To process your product orders, deliver supplements, and enroll you into selected masterclasses.
• To verify your bank transfer payments.
• To facilitate laboratory diagnostics and generate personalized clinical analytical reports.
• To send you important course schedules, notifications, or clinic coordinator updates.

4. Data Sharing and Protection

We do not sell, trade, or transfer your personal data to external parties, except trusted logistics partners or clinical laboratories involved in analyzing your biological samples.

We employ robust administrative, physical, and technical security measures to prevent unauthorized access, alteration, loss, or disclosure of your personal information.

5. Your Rights as a Data Subject

Under the PDPA, you possess the following rights regarding your personal information:

• The right to access and obtain a copy of your personal data stored by us.
• The right to rectify inaccurate, outdated, or incomplete personal data.
• The right to restrict processing, withdraw consent, or request erasure of your data.
• The right to query processing history or file complaints directly to the regulatory authorities.

6. Contact Information

If you wish to exercise your rights or have questions concerning this policy, please reach out to our Data Protection Officer (DPO) at: